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Client Interactions

Our client’s are the whole reason we do what we do. 
Here are some general guidelines for how we hope you will interact with our clients while volunteering at Flagstaff Family Food Center

General Practices

  • Client confidentiality

    • Respecting the privacy and dignity of individuals receiving food assistance​

  • Support client’s needs

    • Do your best to assist in managing any special requests, such as specific dietary needs or language barriers.​

  • Conflict resolution

    • Step in to handle any disputes or issues between clients or volunteers, ensuring a calm and respectful environment.​

  • ​Cultural sensitivity

    • Understanding and respecting the diverse backgrounds and needs of clients.

Trauma-Informed Practices

We hope to foster respectful, safe, and supportive interactions that recognize the potential impact of trauma
on our clients' experiences.
Trauma-informed interactions build trust, dignity, and a resilient, healthier community.

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  • Safety

    • Ensure physical and emotional security; maintain calm and respectful body language

  • Trustworthiness

    • Communicate clearly, follow through on commitments, and
      be transparent about processes

  • Empowerment

    • Recognize strengths, offer choices, and encourage autonomy.

  • Collaboration & Mutuality

    • Engage individuals as partners and equals, valuing their
      input and perspectives

  • Cultural Awareness

    • Respect cultural, historical, and gender identities
      without assumption.

Best Practices for Client Interactions

  • Greet Warmly but respect Boundaries

  • De-escalate calmly, seek collaborative solutions

  • Listen actively without judgement

  • Use preferred names and pronouns

  • Respond patiently and flexibly to individual needs

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